Refund Policy

1. Overview

At App Mockup Studio, we want you to be completely satisfied with your purchase. We offer a transparent refund policy to ensure you feel confident when subscribing to our Pro plans.

2. 14-Day Money-Back Guarantee

We provide a 14-day money-back guarantee for all new subscriptions. If you are not completely satisfied with your Pro subscription, you can request a full refund within 14 days of your initial purchase date.

After the 14-day period has expired, we unfortunately cannot offer you a refund or exchange.

3. Exceptions and Non-Refundable Items

• Subscription Renewals: The 14-day guarantee applies only to your initial purchase. Recurring subscription renewals are non-refundable unless required by specific local laws.
• Excessive Usage: If you have generated an abnormally high volume of high-resolution exports (indicating commercial exploitation of the service before requesting the refund), we reserve the right to decline your refund request at our sole discretion.

4. How to Request a Refund

To start a refund request, please contact our support team at [email protected]. You must provide the email address associated with your account and your Paddle receipt or order number.

Once your refund request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5 to 10 typical business days.

5. Cancellations

You can cancel your subscription at any time directly from your dashboard. Canceling your subscription will stop future billing, but it does not automatically trigger a refund for any previous charges. You will continue to have access to your Pro features until the end of your current billing cycle.